Refund policy

Seek First Store – Return & Refund Policy

Last updated on 19 December 2025

At Seek First Store, every item is created especially for you the moment you place your order. Because our products are made to order, we do not hold inventory or process returns in the traditional sense. Instead, we follow a clear and fair replacement policy designed to protect you from any manufacturing issues.

Thank you for supporting a small Christian brand — we want you to feel confident in your purchase.

⭐ Damaged, Misprinted or Defective Items

If your item arrives damaged, misprinted, or defective in any way, please contact us within 30 days of receiving your order.

To request a replacement:

  1. Contact us via our contact page here

  2. Include your order number

  3. Attach clear photos of the issue

Once verified, we will gladly send out a replacement at no cost to you.

Items reported after 30 days cannot be replaced.

⭐ Lost Packages

If your order does not arrive:

  • Contact us within 30 days of the estimated delivery date

  • We will investigate with our fulfillment and shipping partners

  • If confirmed lost, we will send a replacement at no charge

⭐ Incorrect Address

Please ensure your shipping address is entered accurately at checkout.

If an order is returned due to an incorrect or incomplete address:

  • You will be responsible for the cost of reshipment

  • We will notify you if a package is returned to our fulfillment facility

Orders cannot be refunded due to incorrect address entry.

⭐ Unclaimed Orders

If the courier is unable to deliver your package and it is returned to our fulfillment facility:

  • You will be responsible for reshipment costs

  • Unclaimed orders may be donated after 30 days if not reshipped

⭐ Size Exchanges & Change of Mind

Because each item is made to order specifically for you:

  • We cannot accept returns or exchanges for choosing the wrong size

  • We cannot offer refunds for change of mind or buyer’s remorse

Please check our size guides carefully before ordering.
If you’re unsure, feel free to reach out — we’re always happy to help you choose the right fit.

⭐ Non-Returnable Items

For health and hygiene reasons, certain items such as face coverings cannot be returned or replaced unless defective.

⭐ EU Consumer Notice

In accordance with Article 16(c) and 16(e) of Directive 2011/83/EU:

The right of withdrawal does not apply to:

  1. Goods made to the consumer’s specifications or clearly personalized

  2. Sealed goods unsealed after delivery and not suitable for return due to health or hygiene reasons

All Seek First Store items are made to order, and therefore exempt from cancellation under this regulation.

⭐ How to Contact Us

If you have any concerns about your order, please reach out via our contact page. We’ll respond as soon as possible.

We’re here to help and want you to have a positive experience with every purchase.